Angry Ringers - Articulate Storyline Game
In this fast-paced customer service game, learners must answer customers' questions quickly and efficiently in order to complete levels and earn badges.
In this highly interactive and visually engaging game, learners (envisioned as Customer Service Representatives undergoing training at a Bank’s Customer Support Center) go through three levels where they are exposed to a variety of questions related to banking. Users must cross each level by correctly answering all 3 questions they come across, while the timer ticks and the customer’s mood progressively gets worse (hurry up before the customer hangs up!)
This module is intended as a Knowledge Check/Practice exercise rather than a final (scored) assessment for employees so that they can apply what they have learned in their prior training, as well as get a feel of how fast they need to answer customers’ questions when answering real calls at the Customer Support Center.
Click the image to view the module 👉
Click here to view the project storyboard.
Trailer
Software Used
Articulate Storyline 360, Vyond, Adobe Illustrator, Adobe Photoshop, Audacity, Microsoft PowerPoint (for Storyboard), Camtasia (for the Trailer video)
Highlights
This gamified module is an example of a Level 4 interactivity module - the highest level of interactivity that can be achieved through an e-learning module.
The module uses a number of animated videos, characters and GIFs created using the online tool Vyond.
The module uses a number of variables, layers, and advanced triggers in Articulate Storyline to achieve desired results.
Snapshots
