Angry Ringers - Articulate Storyline Game
In this fast-paced Articulate Storyline game, learners play as customer service reps at a bank, racing to answer customer questions correctly before the timer runs out, and before the customer's patience does!
The Idea Behind It
Working a customer support line isn't just about knowing the answers - it's about knowing them quickly, under pressure. A standard quiz doesn't replicate that.
This gamified module was designed as a practice exercise that simulates the real stakes of a live call: a ticking timer, a deteriorating customer mood, and three progressively harder levels. The game format creates low-stakes pressure so learners can build speed and confidence before they're on an actual call. It's intentionally a practice tool, not a scored assessment.
View Interactive Module
Click the image to view the module 👉
Click here to view the project storyboard.
Trailer
Software Used
Articulate Storyline 360, Vyond, Adobe Illustrator, Adobe Photoshop, Audacity, Microsoft PowerPoint (for Storyboard), Camtasia (for the Trailer video)
Highlights
Custom game mechanics built entirely in Articulate Storyline using variables, layers, and advanced triggers, including a live timer and a dynamic customer mood indicator.
Three progressively harder levels, designed to build confidence before increasing the challenge.
Animated characters, videos, and GIFs created in Vyond and integrated into Storyline to bring the customer interactions to life.
